Terms of Service

These terms govern use of LeadBind, a product of SyX Solutions, Houston, Texas. By creating an account or using the platform you agree to them.

The service

LeadBind answers a business's phone line with an AI voice assistant that talks with each caller and books the job, together with callbacks, qualification, appointment booking, live call transfer, and a dashboard of the resulting activity. The platform is built first for home services companies and also serves other verticals, including insurance, real estate, mortgage and lending, credit repair, auto sales, recruiting, and agency outbound. LeadBind is not an insurer, broker, agency, lender, loan originator, credit repair organization, or real estate brokerage, and does not itself sell, quote, or provide any regulated product or service.

AI assistant and regulated conversations

LeadBind's AI voice and messaging assistants engage prospects on the customer's behalf, follow the customer's own approved script, answer general questions, and guide the conversation toward a booked appointment or live transfer. At the start of each call the assistant discloses that it is an artificial-intelligence assistant. The AI assistant qualifies and schedules only; it does not complete any sale and does not collect payment from prospects.

Insurance vertical. The AI assistant does not bind coverage, does not issue final or guaranteed rate quotes, and does not give individualized insurance advice. Any binding quote, suitability recommendation, application, and the completion of any sale, including the collection of payment, is performed by a licensed insurance agent. The licensed agent is solely responsible for the accuracy of quotes and recommendations and for compliance with the insurance laws and carrier requirements of every state in which they transact.

Mortgage and lending. The AI assistant does not quote rates, APRs, payments, or loan terms, and is not a lender or loan originator; a licensed loan officer handles every quote and application.

Credit repair. The AI assistant makes no promises of specific credit outcomes, score changes, or deletions, consistent with the Credit Repair Organizations Act.

Real estate. The AI assistant does not provide property valuations, pricing opinions, or brokerage advice; a licensed real estate professional handles every listing and offer conversation.

Customer responsibilities

• Where your vertical requires a license (insurance, mortgage, real estate, and others), you must hold and maintain the licenses required for the products and territories you work in, and you, not LeadBind, complete every regulated sale, quote, and bind.
• You are responsible for the lawfulness of your lead sources and your advertising, including the policies of any ad network you use.
• You must use the calling and texting features in compliance with the TCPA, state telemarketing laws, AI-disclosure requirements, and carrier messaging rules, and honor every opt-out immediately.
• You approve the AI assistant's script and are responsible for its content where it reflects your sales process.
• You fund your own advertising spend. Where LeadBind manages advertising on your behalf, you grant the access described in your ad-management authorization, and you remain responsible for your ad accounts and pages.

Text messaging terms (SMS)

These terms apply to anyone who opts in to text messages from a business that uses LeadBind, including SyX Solutions itself.

• Program. When you check the optional text message box on a business's booking page, you agree to receive text messages from that business, named beside the box, at the mobile number you provided. Messages are appointment confirmations, reminders, and follow-up messages about your request.
• Consent. Opting in is optional. Consent to receive text messages is not a condition of booking or of any purchase.
• Frequency. Message frequency varies with your appointments and your requests.
• Cost. Message and data rates may apply, as charged by your mobile carrier.
• Opt out. Reply STOP to any message to stop receiving texts. You will receive one message confirming that you are unsubscribed, and no more after it.
• Help. Reply HELP to any message for help, or email support@leadbind.org.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.
• Privacy. Your mobile number and your text messaging consent are not sold or shared with third parties for marketing. See the Privacy Policy.

Subscriptions and billing

Paid plans bill through Stripe, in advance, and renew automatically until cancelled. Each plan includes a block of calling minutes described at purchase, and minutes beyond it bill per minute at the rate on the pricing page. Prices may change with notice at renewal. You can cancel anytime from the billing page; service continues through the paid period. Fees are non-refundable except where the law requires.

Payments and billing

You can subscribe to LeadBind in two places, and the price is the same either way:

• On the web at leadbind.org, processed by our payment processor, Stripe. Manage, upgrade, or cancel from the Billing page in your web account.
• Inside the iOS app, processed by Apple as an in-app purchase. Manage or cancel from your Apple ID subscription settings, not from us. Apple's refund policy applies to purchases made this way, and refunds are requested from Apple.

Whichever you choose, it is the same account and the same features. Signing into the app with an account that subscribed on the web unlocks everything automatically, and the reverse is also true. We do not charge you twice, and we do not sell app-only features.

A subscription purchased through Apple must be cancelled at least 24 hours before the period ends to avoid renewal, per Apple's terms. Plan tiers carry usage limits described at purchase, including included calling minutes; usage beyond an included amount is billed as described on the pricing page. Prices may change with notice at renewal. Fees are non-refundable except where the law requires, or where Apple grants a refund for a purchase made through them.

Data

Leads generated through your pages and numbers are yours. We process them to run the service as described in the Privacy Policy. We may use aggregated, de-identified platform statistics to improve the product.

Connecting LeadBind to an AI assistant or other software

We offer an API, a command-line tool, and a Model Context Protocol server so you can use LeadBind from an AI assistant such as Claude or ChatGPT, from your own scripts, or from other software. These use API keys that you create and can revoke at any time in your account.

• What connecting means. When you connect LeadBind to an AI assistant, information from your account, which can include your leads' names, phone numbers, email addresses, appointment details, call outcomes, and the short written summary of each call, is sent to that assistant's provider so it can answer you. That provider processes the data under its own terms and privacy policy, not ours.
• You choose it, and you are responsible for it. Creating a key and connecting a tool is your decision and your instruction to us. If the people in your account are your customers, you are responsible for having the right to share their information with the provider you chose, and for any notice or consent your own agreements and applicable privacy laws require.
• Keys are scoped. Read, write, and outbound calling are separate permissions. Outbound calling is never granted by default. Grant only what a given tool needs.
• What we never expose this way. Call recordings and call transcripts are not available through the API, the CLI, or the MCP server. Recorded conversations can involve consent requirements that vary by state, so they stay inside LeadBind.
• Automated actions are still your actions. Anything done with your key, including booking an appointment or placing a call, is treated as done by you and remains subject to these terms, the AI assistant section above, and all applicable calling, texting, and recording laws.
• Google Business Profile. If you connect your own Google Business Profile, you confirm you are allowed to manage that listing, and its data is handled as the Privacy Policy describes under Google Business Profile data.

Acceptable use

• No unlawful, deceptive, or harassing contact with consumers.
• No reselling or sharing your account or attempting to access another tenant's data.
• No use of the platform to contact numbers without the consent the law requires.

Disclaimers and liability

The service is provided as-is. We do not guarantee lead volume, contact rates, bookings, or sales outcomes. To the maximum extent permitted by law, SyX Solutions' total liability for any claim related to the service is limited to the fees you paid in the three months before the claim arose, and neither party is liable for indirect or consequential damages.

Termination

Either party may end the agreement at any time. We may suspend accounts for non-payment or material breach of these terms, including consumer-contact violations. On termination you may request an export of your lead data within 30 days.

General

Texas law governs these terms. Disputes go to the state or federal courts sitting in Harris County, Texas. We may update these terms with notice; continued use after the effective date is acceptance. Questions: support@leadbind.org.