Privacy Policy

LeadBind ("we," "us") is a product of SyX Solutions, Houston, Texas. This policy describes what we collect, why, and the choices you have. It covers the LeadBind website, the customer portal, lead-capture pages operated for our customers across every vertical we serve (insurance, real estate, mortgage, credit repair, home services, auto sales, recruiting, and agency outbound), and the AI calling and messaging systems we run on their behalf.

What we collect

• Customer accounts: name, email, phone, business name, licensing states where applicable, and billing details processed by Stripe. We do not store full card numbers.
• Lead submissions: when you submit a form on a customer's page, we collect the name, phone, email, and state you provide, on behalf of that business.
• Calls and messages: calls placed or received by a customer's AI assistant may be recorded and transcribed for quality, compliance, and the customer's records. A call a customer places through the LeadBind dialer is turned into text while it is in progress only when that customer has turned on live call coaching, described below. Text conversations are stored in the customer's CRM.
• Mani, the in-app assistant: each time a customer asks Mani something, we keep a short operational log of that turn (the first 120 characters of the message, timings, and the names of the tools it used) to measure its speed and quality.
• Usage data: standard log and device information when you use the site or portal.

How we use it

• To operate the service: calling leads back, qualifying interest, booking appointments, and transferring calls to the business you asked to hear from.
• To give our customers a record of their leads, calls, recordings, and bookings.
• To bill customer subscriptions, secure the platform, and improve the product.

AI assistants on this platform schedule and qualify only. They do not quote rates or prices, provide property valuations, or promise credit outcomes. Insurance: advice, quotes, and sales are completed by licensed agents. We do not sell personal information.

Location, microphone, and Mani

Location. If you use Door mode in the LeadBind app, the app reads your location only while Door mode is open, to place you on the map, order the doors on your route by distance, and pin each knock where it happened. The location of each knock is saved with that knock in your account. The app does not read your location at any other time, and never in the background.

Microphone and voice. If you talk to Mani or dictate a message to Mani in the LeadBind app, your voice is recorded while you speak and sent to our servers, where an AI service provider turns it into text for us. Voice mode on the website works the same way. The recording is used only to make the text and is not kept.

Mani, your assistant. When you ask Mani something, by typing or by voice, your request and the account information needed to answer it (for example a lead's name, phone number, and notes) are sent to AI service providers that process it for us. When Mani answers out loud, the answer is sent to them to be turned into speech. They may not use any of it to train their models.

Live call coaching. Live call coaching in the dialer is off unless the account turns it on. When it is on, and the dialer connects a call by ringing your own phone first, on the website or in the app, both sides of that call are turned into text while it is in progress by our telephony service provider. That text, with the name, state, and stage of the lead on the call, is sent to an AI service provider, which suggests what to say next. We keep that text for about two days so the suggestion can follow the conversation, then delete it. Turning live call coaching off stops it for the calls that follow.

Calls, texts, and consent

When you submit a booking or lead form you may agree to receive calls and emails about your request, including calls placed with automated technology or an AI assistant, from the business whose page you used. Consent is not a condition of purchase. Tell the assistant on a call that you do not wish to be contacted, and contact stops.

Text messaging (SMS)

Text messages are a separate choice. On a booking page you receive text messages from the business only if you check the text message box, which is optional and is never required to book or to buy anything. If you opt in, the business whose page you used may text you appointment confirmations, reminders, and follow-up messages about your request. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out at any time, and reply HELP for help. You can also email support@leadbind.org.

We do not sell, rent, or share your mobile phone number or any other mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party, and every category of sharing described in this policy excludes text messaging opt-in data and consent. Your mobile number is handled by the business you opted in with, by the service providers and carriers that deliver its calls and messages, and by the service providers that run the platform for that business. Those include AI service providers: when the business asks Mani, the assistant in its LeadBind account, about your record, your name and number are part of what is processed to answer. A business can also connect its own AI assistant, which is described under “AI assistants and integrations” below. In every case your number is shared only to provide the service to that business, never for marketing or promotional purposes.

Sharing

• With the business whose page or number you contacted. The lead relationship is theirs.
• With service providers that run the platform (hosting, telephony, AI processing, CRM, payments) under their own safeguards.
• With an AI assistant, if the business connects one to their LeadBind account. See “AI assistants and integrations” below.
• When the law requires it.

AI assistants and integrations

LeadBind offers an API, a command-line tool, and a Model Context Protocol server so a business can work with its own LeadBind data from an AI assistant such as Claude or ChatGPT, or from other software it uses. This is off unless the business turns it on by creating an API key, and it can be revoked at any time.

When a business connects an AI assistant, information from its account is sent to that assistant's provider so the assistant can answer the business's questions. That can include a lead's name, phone number, email address, appointment details, the outcome of a call, such as whether it connected or booked, and a short written summary of what was said on the call. The provider handles that information under its own terms and privacy policy. The business chooses the provider and is responsible for that choice; we do not select it and we are not paid for it.

Some things never leave LeadBind this way. Call recordings and call transcripts are not available through the API, the command-line tool, or the Model Context Protocol server, and neither are payment details or another business's data. Permissions are separate and specific: reading, writing, and placing outbound calls are distinct grants, and outbound calling is never on by default.

Your rights below apply the same way. If you ask a business to delete your information, that request covers the record in LeadBind; because a connected assistant is the business's own tool, we will also tell you how to reach us at the address below if you believe your information reached a provider you want contacted.

Google account data

If you choose to connect your Google Calendar, we ask Google for permission to view your calendar and to create events on it. We use that access for one purpose: to place appointments booked through LeadBind onto your calendar, and to read the times you are already busy so your AI assistant never double-books you. We request the narrowest permissions that make this work and nothing beyond them.

• What we access: your calendar events and busy times, on the calendar you select.
• What we store: the connection tokens Google issues, and the identifiers of events we created. We do not copy your existing calendar contents into our systems.
• What we never do: we do not sell Google data, use it for advertising, use it to train generalized artificial intelligence or machine learning models, or allow humans to read it except with your explicit permission for support, for security investigations, or where the law requires it.
• Disconnecting: you can disconnect Google Calendar at any time from the Availability page in your account, or revoke access directly at your Google Account permissions page. Disconnecting deletes the stored tokens immediately.

LeadBind's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Google Business Profile data

If you choose to connect your own Google Business Profile, we ask Google for permission to manage your Business Profile. We use that permission only for the listing you choose to connect, and only for the purposes below.

• What we access: the listings your Google account manages, so you can pick yours, and for the listing you connect, its performance numbers (calls from the listing, website clicks, direction requests, and search and map views) and its reviews.
• Why we use it: to show those numbers and reviews to you inside your LeadBind account, and, only after you read a drafted reply and tap Approve, to post that reply to a review. We never post or reply without your approval, and we never change your business information, hours, photos, or posts.
• What we store: the connection token Google issues, encrypted, and the synced numbers and reviews for the listing you connected. We store this only for owners who connect.
• What we never do: we do not sell or share this data, use it for advertising, or use it to train generalized artificial intelligence or machine learning models. A person at LeadBind reads it only with your consent, or where security, support, or the law requires it.
• Disconnecting: you can disconnect at any time from Connections in your LeadBind account. That revokes the token at Google and deletes the stored Google data within 30 days. You can also revoke access at myaccount.google.com/permissions.
• Questions: email support@leadbind.org.

LeadBind's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. The policy is at developers.google.com/terms/api-services-user-data-policy.

Retention and security

We keep records as long as needed for the purposes above and for legal compliance, then delete or anonymize them. Data is encrypted in transit, access is restricted, and customer data is isolated per account.

Payments

Payment information is collected and processed by our payment processor, Stripe, exclusively through the LeadBind website. The LeadBind mobile application does not collect or process payment information, and it has no in-app purchases active: plans are sold on the LeadBind website, and on the United States App Store the app links out to the website to buy or change a plan. If you bought a plan through the App Store in an earlier version of the app, Apple processed that payment under its own terms, and we receive a record of the purchase, not your card details. LeadBind does not store full card numbers.

Your choices

You may request access to, correction of, or deletion of your personal information by emailing support@leadbind.org. Texas residents and residents of states with privacy statutes may exercise the rights those laws provide through the same address.

Contact

SyX Solutions LLC · 3733 Westheimer Rd, Ste 1 PMB 2053, Houston, TX 77027 · support@leadbind.org